Effective Date: 05/04/2026

Last Updated: 05/04/2026

1. Introduction and Acceptance of Terms

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User”) and Lunar Hub FZ LLC (“Lunar Hub,” “we,” “us,” or “our”). By accessing or using lunarhub.co or postiz.lunarhub.co (“Websites”), you confirm that you have read, understood, and agreed to be bound by these Terms and any additional policies referenced herein. If you do not agree to these Terms, you must not access or use our Websites or services. If you are using our services on behalf of an entity, you represent that you have authority to bind that entity, and “you” and “User” refer to that entity.

2. Legal and Commercial Information

In compliance with the E‑Commerce Law, we provide the following mandatory disclosures :

• Company details: Lunar Hub FZ LLC is a licensed free‑zone company operating in Dubai, United Arab Emirates. Our registered office is [Insert Address].

• Customer support: For queries, complaints, or feedback, contact us at [Insert Phone Number] or [Insert Email Address]. We aim to respond within ten business days as part of our internal complaint handling procedure .

• Service description: Lunar Hub offers digital agency services, including marketing, branding, and web development, through lunarhub.co. Postiz, accessible via postiz.lunarhub.co, is a software as a service (SaaS) platform for social media scheduling and analytics.

• Pricing: Prices for services and subscriptions, inclusive of all taxes and fees, will be clearly displayed before purchase . We do not impose hidden charges or unlisted fees .

• Payment and execution: Payment methods and terms will be disclosed at checkout. Services are delivered electronically via our Websites or through digital communication.

3. Services and Accounts

We provide marketing, consulting, and technical services on lunarhub.co, and we provide the Postiz platform for social media management and automation. Access to Postiz requires registration. Users must provide accurate, complete, and up‑to‑date information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. If you believe your account has been compromised, you must notify us immediately. We reserve the right to suspend or terminate an account if we suspect unauthorized use, misuse, or breach of these Terms.

4. User Obligations

By using our Websites and services, you agree to:

1. Use the Websites only for lawful purposes and in accordance with these Terms.

2. Comply with all applicable laws, including UAE consumer protection and e‑commerce regulations.

3. Provide accurate information and update it as necessary.

4. Respect the intellectual property rights and proprietary information contained on the Websites.

5. Refrain from uploading content that infringes the rights of third parties or contains malicious code.

Failure to meet these obligations may result in suspension or termination of your account.

5. Fees, Payment, and Refunds

Fees for services or subscriptions will be displayed prior to purchase. Payment must be made in full via the payment methods we provide. The price you see at checkout is the final price; we do not add hidden charges . Refund policies vary by service:

• Postiz subscriptions: If you are not satisfied, you may cancel your subscription. Refunds are provided in accordance with our cancellation policy, which will be displayed at the point of sale.

• Custom projects or agency services: We may require deposits or milestone payments. Refunds for custom projects will be considered on a case-by-case basis and are subject to the terms of the specific service agreement.

Consumers in the UAE have statutory rights to return or exchange goods and services in certain circumstances . Digital services delivered on Postiz may not be returned once they are provided, but we will address defects or failures to deliver according to the CP Law.

6. Data Privacy and Consent

We process personal data in accordance with our Privacy Policy and the PDPL. Under the PDPL, we must obtain explicit consent for processing personal data, disclose what data we collect, and state why we collect it . We adopt appropriate security measures to prevent unauthorized access or breaches . By using our Websites, you consent to our collection, use, and disclosure of personal information as described in the Privacy Policy. Users may withdraw consent at any time; however, this may affect access to our services. We do not sell personal data to third parties.

7. Intellectual Property

All content on lunarhub.co and postiz.lunarhub.co—including text, graphics, logos, software, and designs—is owned by Lunar Hub or its licensors and is protected under UAE and international intellectual property laws. You are granted a limited, non‑exclusive, non‑transferable license to access and use the Websites for personal or authorized business purposes. Any unauthorized reproduction, distribution, or modification of our content is prohibited.

8. License and Regulatory Compliance

We confirm that Lunar Hub holds the appropriate commercial license for digital and e‑commerce activities in the UAE . We operate in compliance with all laws and regulations applicable to free‑zone companies. Our services may involve subcontractors and partners who are equally required to comply with these laws.

9. Third‑Party Services and Links

Postiz integrates with third‑party platforms such as social media networks (e.g., Meta, LinkedIn, X). Your use of these services is governed by the terms of those platforms. We are not responsible for the content or privacy practices of third‑party websites linked from our Websites. We do not endorse third‑party sites and are not liable for any loss or damage arising from your use of them.

10. Limitation of Liability

To the extent permitted by law, Lunar Hub and its affiliates are not liable for indirect, incidental, special, or consequential damages arising out of or related to your use of our Websites or services. However, we cannot exclude or limit liability where doing so would contravene the CP Law or E‑Commerce Law; any term that cancels or limits a consumer’s right to claim compensation is void . Our liability is limited to the amount paid for the service giving rise to the claim unless required otherwise by law.

11. Indemnification

You agree to indemnify, defend, and hold Lunar Hub, its directors, employees, and affiliates harmless from any claims, damages, liabilities, or expenses arising from your use of the Websites, your violation of these Terms, or your infringement of any intellectual property or other rights of any person or entity.

12. Language and Translation

In compliance with UAE regulations, contracts and consumer disclosures must be available in Arabic or accompanied by an Arabic translation . We may provide translations in other languages for convenience. If there is a conflict between the Arabic version and a translation, the Arabic version prevails.

13. Dispute Resolution and Governing Law

If you have a complaint, please contact us first at [Insert Email Address]. We will attempt to resolve all issues through our internal complaint process within ten business days . If a dispute is not resolved, you may refer the matter to the Ministry of Economy or the Department of Economic Development in the relevant Emirate . These Terms and any disputes arising from them are governed by the federal laws of the United Arab Emirates and, where applicable, the laws of the free zone where Lunar Hub is licensed. The courts of Dubai (or the relevant Emirate) have exclusive jurisdiction, unless we agree to arbitration at a recognized center such as DIFC‑LCIA.

14. Changes to Terms

We may revise these Terms to reflect changes in our services, applicable laws, or other factors. We will not unilaterally interpret, amend, or terminate these Terms without providing notice and preserving consumer rights, as clauses granting unilateral amendment without compensation are void . Updated Terms will be posted on our Websites with a revised “Last Updated” date. Continued use of the Websites after the changes constitutes acceptance of the revised Terms.

15. Termination

We may suspend or terminate your access to the Websites and services if you violate these Terms, misuse the Websites, or use them for unlawful purposes. Upon termination, your right to use the services ceases immediately. Provisions that by their nature should survive termination (e.g., intellectual property rights, limitation of liability, indemnification) will remain in effect.

16. Contact Information

For questions about these Terms, please contact:

Lunar Hub FZ LLC

Email: [email protected]